Goldsworthys Licensed Conveyancers Privacy Policy 

As a client or potential client we will obtain personal information from you or about you. In order to comply with the General Data Protection Regulations (GDPR) and the Data Protection Act 2018 we must provide you with information in this respect. We are responsible as ‘controller’ of that personal information for the purposes of those laws.

We ask that you read this privacy policy very carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint.

We collect and retain personal information about you for the following purposes:

  • Acting for you in property related transactions in order to comply with our Terms of Engagement

  • To comply with professional and regulatory obligations

  • To comply with Data Protection legislation

  • To assist us in investigating and/or defence of potential complaints and legal proceedings

  • To contact you for the purpose of marketing our services

  • Fulfilling our obligations in respect of Money Laundering Regulations 2017

  • Respond to any query you may send us

  • Maintaining a database of clients and third parties for administration and accounting and relationship-management purposes

Means of collection

We collect and retain personal information about you through various means:

  • Phone

  • Email or other electronic correspondence

  • Written correspondence

  • Liaising with other professionals, lenders and other referrers

Who we share information with

In the case of acting for you we will share your name, contact details and other information without requesting your consent with the following:

  • Solicitors/licensed conveyancers acting on behalf of a prospective buyer or seller in any sale or purchase transaction we conduct on your behalf

  • HM Land Registry, HMRC, Companies House, DWP and other government agencies

  • The Council for Licensed Conveyancers

  • Professional indemnity insurers, accountant/auditors

  • In circumstances where we are under a duty to disclose or share your personal data in order to comply with a legal obligation including Anti-Money Laundering supervisors

  • We will send to our bank details of your name and bank details to enable funds to be paid to you

Electronic communication

The transmission of information via the internet and by email is not completely secure and any electronic communications with us are at your own risk. Please note that we will never notify you of any change in our banking details by email. If you are in doubt about our banking details please call us to check them. We cannot accept responsibility if you transfer money into an incorrect account.

Length of Retention of Personal Data

Our Terms of Engagement set out the details of the length of time we store files. Electronic data may be stored for longer on a secure server.

Withdrawal Rights

If you decide to withdraw your consent you have the right to do so at any time but this could result in us not being able to continue to act for you.

Right of Access to Personal Data

The Data Protection legislation give you the right to access personal data which we hold.

Complaints

If you are not happy about the way we have processed your data or you believe that we have not complied with GDPR or the Data Protection Act 2018 and wish to complaint please contact Mark Goldsworthy of this company. If you are unhappy with his explanation you have the right to lodge a complaint with the I.C.O (telephone number 0303 123 1113 or email address www.ico.org.uk)