Complaints Procedure 

In the event that you become dissatisfied with the conduct of your case you should initially draw this to the attention of the fee earner. Initially the fee earner will endeavour to satisfy your complaint. However, if the complaint cannot be resolved to your satisfaction you should draw this to the attention of Richard Goldsworthy (the complaints handler) by providing him with full details of your complaint at email address richard@goldsworthyslc.co.uk or write to him at 10 Edward Avenue, Camberley, Surrey, GU15 3BB. Your complaint will be acknowledged within seven days and you will receive a full written response within twenty eight days thereafter. If the matter cannot be resolved to your satisfaction you may approach the Legal Ombudsman:

Legal Ombudsman contact address:

PO Box 6167

Slough SL1 0EH

Telephone: 0300 555 0333

E-mail: enquiries@legalombudsman.org.uk

The Legal Ombudsman can accept complaints up to 1 year from the date of the act/omission or 1 year from when the complainant should have known about the issue. The Legal Ombudsman deals with service related complaints only; any conduct related complaints will be referred to the Council for Licensed Conveyancers.

If you make a valid claim against us for a loss arising out of work for which we are legally responsible and we are unable to meet our liability in full, you may be entitled to claim from the Compensation Fund administered by the Council for Licensed Conveyancers (from whom details can be obtained).

You may wish to contact the CLC if you are concerned about the conduct of this practice.

Council for Licensed Conveyancers

WeWork

131 Finsbury Pavement

London EC2A 1NT

Telephone: 020 3859 0904

E-mail: clc@clc-uk.org